These general conditions of sale regulate the purchase of products and services online from the Internet web site www.todajoia.com, with registered office in Via Punico 19 00058 Santa Marinella (RM), Italy, VAT no. IT10768191008. Acceptance of the general conditions of sale The contract between Toda Joia Fitness Fashion and the customer is understood to be entered into on also partial acceptance of the order by Toda Joia Fitness Fashion. The contract between Toda Joia Fitness Fashion and the customer is construed according to the laws of Italy and shall be governed by said laws. Said acceptance is understood to be tacit, unless the customer is informed otherwise by any means. When placing an order in the various ways specified, the customer declares he/she has read all the indications provided during the purchasing procedure, and to fully accept the general conditions and terms of payment. If the customer is a consumer (in other words a natural person purchasing the goods for their own personal use and not for business), at the end of the online purchasing procedure they can print or save an electronic copy and in any case keep these general conditions of sale for reference, as provided for by Italian Legislative Decree 206/2005 concerning the sale of products online. The customer has no right to claim damages or compensation, and no contractual responsibility or responsibility outside the terms of a contract for direct or indirect injury to persons and/or damage to property caused by the even partial non-acceptance of the order or if the same is not filled, even partially.

The Customer can only order the products in the todajoia.com electronic catalogue at the time the order is made as seen online on the web site todajoia.com and described in the relevant specifications. All the prices indicated in the various price lists are VAT included. Toda Joia Fitness Fashion cannot provide any guarantee (explicit or implicit) on the accuracy, completeness and reliability of the product information and in general on the content of the web site. The product descriptions and the various images of the same are merely indicative, and may contain involuntary errors. Any decisions that may be taken on the basis of information obtained from this web site will be taken in full decision-making autonomy at your own risk and peril. The information provided by Toda Joia Fitness Fashion is purely for the purpose of disclosure, and can therefore in no way be considered the recommendation of a doctor (i.e a subject qualified to practice said profession), or in specific cases, of other health workers (dentists, nurses, chemists, physiotherapists, etc.). Correct reception of the order will be confirmed by Toda Joia Fitness Fashion in an e-mail sent to the e-mail address entered by the customer. This e-mail is an automatic response sent by the system and cannot as such be considered acceptance of the order, but merely confirmation of receipt. The message contains all the data entered by the customer who should check the same is correct and inform the seller as soon as possible of any corrections. If the order is not accepted, Toda Joia Fitness Fashion will inform the Customer as soon as possible.

Cost and method of delivery

Goods can only be delivered through our courier service.

• Delivery for orders over euro 65,00 is free-of-charge.

• euro 7,00 will be charged for delivery on orders amounting to less than euro 65,00.

Shipping expenses are fixed and will be calculated in the final phase of the order on the basis of the total amount of the order. Orders placed on Friday after 4pm will be dispatched on Monday. Always specify whether the shipping address is different to the address indicated when you registered online, and include any other instructions such as delivery time, in the "notes" field when making your purchase. The invoice will be issued on the basis of the data provided by the customer when making the order. The invoice cannot be modified after it has been issued. Toda Joia Fitness Fashion is not responsible for delays in filling orders or delayed delivery. Except when specifically indicated by our customer service, delivery is understood to be to road level. Toda Joia Fitness Fashion is not responsible for damage or theft during transportation of goods. In the unlikely event that a parcel arrives open or damaged or if it has obviously been tampered with, inform the courier and add "with reserve" when signing the delivery note. This protects your rights in the case of anomalies found after opening the pack (broken or missing items). In this case, report the case via fax or e-mail to the courier's local office, sending a copy to our office. If you receive a product you didn't order in the Toda Joia Fitness Fashion order form online, we will replace the product sent with the right one. The user should contact us as soon as possible by e-mail, telephone or fax to report the case. Our collaborators will inform you how to return the goods you received. We remain in any case at your disposal if the product ordered is unavailable, to credit the amount paid or send you another product of the same value as the one you ordered. Goods must be consigned intact, therefore complete and sealed in the original packing in a suitable package to prevent damage during transportation. Goods showing signs of damage or when the packaging has been opened by cutting the original seals, cannot be returned.

Return Policy

The right to withdrawal is regulated in accordance with the law (Italian Legislative Decree 185 - 22 May 1999);

  • The customer-consumer (in other words the natural person who purchases goods for purposes that are not related to their own business, in other words who does not indicate a VAT number in the order form) has the right to withdraw from the purchase contract for any reason whatsoever;
  • If you are not completely satisfied with your purchase, please return it to us (unworn and with original tags attached) with the receipt within 15 days for a refund;
  • Returns must be requested via email at info@todajoia.com;
  • Partial returns are possible, simply by indicating the items that you choose to return; To ship the return, you can use the original package in which you received the product;
  • Once we received your package, we will happily process your request! Please allow at least 7-10 business days from the processing date for funds to appear on your account;
  • The goods purchased must be intact and returned in the original packaging, complete in all parts (including the packaging and any documentation and accessories);
  • Adhesive labels or tape must not be applied directly to the original packaging of the product; In the case of clothing and similar goods, the label identifying the garment must be returned. Therefore you should try the item on without removing the label and the relevant seal, as goods cannot be returned unless they are in the same condition as when they were received;
  • The shipment is made, up to documented receipt in our warehouse, under the customer's full responsibility;
  • Toda Joia Fitness Fashion is not liable for any damage, theft or loss of goods returned by non-registered shipment; The goods must have been consigned by a courier and not collected from a point of sale.
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